Looking for an exciting opportunity to earn while you learn?

Join our Customer Service Apprenticeship Scheme and discover your potential! This programme is designed to help you grow your skills, gain valuable work experience, and complete a fully funded professional qualification. Plus, you’ll earn a competitive salary and enjoy fantastic employee benefits along the way!

With continuous support and core skills training, you’ll contribute to team success and be guided by a dedicated line manager. As part of an apprentice cohort, you’ll connect with peers and colleagues through networking and social events.

Joining L&G marks the start of an exciting future. Get involved, stay curious, and discover how we help you be your best, no matter who you are.

What you'll be doing 

Join the Customer Service Apprenticeship Programme and gain the essential experience and skills to excel at Legal & General. You’ll start with a cohort of apprentices and dive into our engaging induction, giving you insights into our business and helping you build a strong professional network.

In this full-time, permanent role, you’ll receive on-the-job training and coaching from your line manager and team, enhancing your business acumen and risk skills. Plus, you’ll study for an industry-recognised Professional Qualification, equipping you with the knowledge to tackle real-world business challenges.

Over two years, you’ll rotate across various locations and teams, gaining a broad range of experiences. By the end of the programme, you’ll have a clear vision of where your interests, skills and experience can take you within Legal & General.

During the programme you will:

Join us on a 15-month programme which includes sponsorship to study for a Level 2 in Financial Services, whilst building your business acumen. You’ll receive on the job training and coaching from your line manager. Practical on the job learning will include: 

• Seeing, via shadowing, observation 
• Assisting, via active participation and working with your team 
• and lastly, “going solo” with support of your manger as your confidence and skills grow 

As part of the 15-month programme, you’ll complete three rotations within different Customer Service teams. Alongside this you’ll complete training and assignments, delivered by a leading apprenticeship training provider. Once a month, you’ll have a working day to focus on your studies and personal development. Combined, these will fully equip you to be successful in your role, with the knowledge and skills required to apply to real world business challenges.

During your apprenticeship you will: 

• Have variation in your tasks, meaning you’ll be supporting the team by undertaking administrative work or processing work 
• You will also and you will be talking to colleagues and customers regularly on the phone too.
• Dealing with all correspondence from our internal and external customers, keeping them up to date on progress to ensure next stages are understood.
• Maintaining scheme data, administering, and updating individual customer and client records.
• Collaborating with other team members to ensure that customer enquiries and issues are resolved quickly and efficiently.
• Have guidance from your team and manager who will support you and teach you the day-to-day role 
• Apply the knowledge and skills that you’ve learnt from your training into the role
• Be part of a big team and develop your collaboration skills
• Have the opportunity to meet and network with new colleagues within your team, but also across the wider organisation 

What we're looking for 

We are looking for people with an inquisitive mind and a desire to learn. We’re not expecting prior industry experience, but we’ll want to see that you have the tools to develop quickly. These include:

• Analytical mind-set, with a high level of numeracy
• Great communication skills, written and verbal
• Flexible and a team-player
• High levels of energy, dynamism and commitment
• Strong IT skills, including Microsoft Excel and PowerPoint
• Highly organised with the ability to prioritise effectively

Please note, you can only apply to one future talent programme. Choose carefully, as only your first application will be considered.

Our Assessment Process 

• Below we have provided an overview of what to expect in our recruitment process: 
• Online Test – including a numerical reasoning and behavioural questions to help us understand more about your strengths – there is no time limit to complete this 
• Video Interview – this will ask 3 core questions focusing on your motivation for joining L&G and your approach to learning – this is a timed interview 
• Assessment Centre – includes an interview, group exercise and presentation. This may be face to face or virtual and is the final stage in our recruitment process (please note Groupe Exercise do not apply to Intern roles)  

We want to support candidates to perform at their best, should you require any additional support or reasonable adjustments to complete our application process, please inform us by emailing [email protected]. 

Benefits

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 25 days’ holiday, private medical insurance, discretionary performance related bonuses, paid overtime, a variety of share schemes, discounts at both a huge range of high street stores and our own great products. Your hard work will be rewarded when you join us.

For any other queries please contact [email protected]. Please note we are unable to accept email applications. 

Apply here

Closing date: April 2025

Start date: September 2025

Salary: £22,050.