At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns.

Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role

Who are we looking for?

We are looking for a confident individual with a positive outlook and a can do attitude who are aspiring to build their experience and progress at M&G.

A successful candidate is someone who is self motivated, capable of building and maintaining relationships, naturally curious and work effectively as part of a team. A powerful desire to learn.

The applicant would ideally have an inquisitive nature and be curious. The successful applicant should feel confident to use their own initiative and work alone where required with an aspiration to want to learn and progress.

The Role

The Customer Remediation Team (CRT) provides oversight of all Notifiable Risk Events that fall within the remit of Prudential Assurance Company Ltd (PAC). This involves working with suppliers and M&G Business Areas (BAs) to understand the volume, materiality and the impact (across customer, regulatory and financial) of Notifiable Risk Events.

The main objectives of CRT are to ensure Events are resolved quickly and effectively whilst safeguarding the best interests of M&G customers and providing assurance to Senior Management in M&G that Events are being dealt with appropriately.

This role presents a great opportunity to build extensive knowledge on our wide range of our product offerings, working alongside talented individuals, and is a great place to work to support your career development.

What will you be doing?

The apprentice will support the team to achieve its main objectives and learn about the life cycle and resolution of Notifiable Risk Events. As a Customer Remediation apprentice, your tasks will include:

• Attending Notifiable Risk Event project calls and supporting the team
• Developing knowledge of M&G Notifiable Risk Events Standards and ensuring consistency over how these are applied within the company
• Working with internal stakeholders to discuss progress of Notifiable Risk Events and helping to resolve any challenges.
• Support the business strategy of the team
• Receive training on our product offerings and why these are important to customers
• Engage with many different stakeholders across M&G and our suppliers
• Learn about regulatory expectations and will gain insight to the role of the regulator
• Exposure to a number of different tasks such as report writing, interpreting data and management information and involved in process improvement

What will I need to be successful in this role?

• Confident communication skills, both written and verbal. 
• Ability to build and maintain relationships with internal and external stakeholders with ease.
• Ability to manage processes and coordinating with different people. 
• Strong customer service awareness.
• Empathy and good listening skills. 
• Efficient, proactive, structured approach to work and very well organized.
• High level of accuracy and good attention to detail. 
• Can effectively manage day to day work, alongside apprenticeship qualification.
• Moderate understanding of the MS Office (Word, Excel, PowerPoint, Outlook). 
• A proactive team player who is confident about working with others but also independently and can promptly escalate any issue and work remotely where required. 
• Logical and analytical approach coupled with intelligence, passion, and a drive to learn. 

Our application process

To apply for any of our apprenticeship roles you will be required to complete the following steps:

• Submit your Application Form and CV
• Complete your Online Assessment
• Complete an Online Video Interview
• Attend one of our Assessment Centre

We are only accepting one application per candidate, so please do review all job descriptions and outline your top three choices in your application.

Minimum Requirements

• Available to start the apprenticeship programme in September 2025
• You must not be enrolled into another further education programme at the beginning of the programme
• Be a UK citizen or have proof of your right to work in the UK
• Living in Scotland 
• Pass in Five National 5s including English and Maths
• Minimum of Grade C in Two Highers or equivalent

Training Provided

As a Customer Remediation Apprentice with M&G, you will undertake the Business Administration SCQF Level 6 Apprenticeship. The apprenticeship will be delivered through a blend of live online learning, pre-recorded lectures, and face to face inductions and masterclasses

Future Prospects

This is a fixed term contract for 18 – 23 months upon which the business may decide to retain, subject to the Apprentice performance, headcount, and available funding. If recruited into a permanent role, the individual will follow the career progression applicable to the specific role/department.

Salary

£22,900 per annum plus benefits 

As you may expect, our Apprenticeship roles are extremely popular and therefore we may need to close vacancies early if we receive a high level of applications.

We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

M&G is also proud to be a Disability Confident Leader, and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions. Being a Disability Confident Leader means that candidates who meet the minimum criteria of a job, will be offered an interview if they 'opt in' to the scheme when applying. 

If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: [email protected]